FOX DIGITECH FINANCE LIMITED

POLICY ON GRIEVANCE REDRESSAL MECHANISM

This policy shall be called the Fox Digitech Finance Limited Policy on Grievance Redressal Mechanism

PREAMBLE AND OBJECTIVE
  • This Policy has been framed keeping in mind the requirements made applicable by the Reserve Bank of India (herein after as RBI) to Non-BankingFinancial Companies (hereinafter as NBFC) read along with amendments notified by the RBI and other banking authorities regulating the code of conduct of non-banking financial companies and thus company has introduced this policy.
  • The matters covered in this policy are of outmost importance to the Company, shareholders, and other stakeholders of the Company and thus expedient for the company to incorporate the values that the company strives by this policy of conduct for board of directors and senior management.
  • Such a mechanism shall ensure that all disputes arising out of the decisions of the Company’s functionaries are heard and disposed of at least at the next higher level.
  • The Company shall adopt all the best practices prescribed by RBI from time to time and shall make appropriate modifications if any necessary to this policy to conform to the standards so prescribed.
  • The Company will also communicate its policy to its clients by uploading the it on its website.

APPLICABILITY

This policy shall apply to all the stakeholders of the company where the general dispute resolution is not expressly provided for the company either expressly or impliedly.

DEFINITIONS

For the purposes of this policy, the words and expressions given below shall carry the meaning as stated hereinafter.

“Board of Directors” means the Board of Directors of the Company.

“Company” means Fox Digitech Finance Limited.

“Director” means a director appointed to the Board of Directors of the Company.

“Internally constituted Customer Grievance Redressal” means Council comprising senior management officials, to review with the Nodal Officer and oversee the Grievance Redressal Mechanism.

POLICY FOR GRIEVANCE REDRESSAL MECHANISM
  • The Company will guide customers who wish to lodge a complaint and provide guidance on what to do in case the customer is unhappy with the outcome.
  • 4.2 After examining the matter, the Company shall endeavor to send a response as soon as possible.
  • 4.3 The Company will try its best to guide a customer on how to take the complaint further if the customer is not satisfied.
  • 4.4 The company if deem fit and proper may appoint a nodal officer for the redressal of grievances of the customers including the borrowers, in connection with any matter pertaining to business practices, lending decisions, credit management and recovery whose name and contact details of the nodal officer shall be displayed in the website of the Company along with the name and contact details (Telephone / Mobile nos. as also email address) of the Grievance Redressal Officer who can be approached by the public for resolution of complaints against the company/ directors or any other authorized representative.

LEVELS TO REDRESSAL

As part of best corporate Governance practices, our constant endeavor to put the Clients interest first and to provide the customers with financial solutions that are right for them. The clients may follow the steps listed below, to register any grievances you might have on our services, and we will speedily address them:

LEVEL 1

The clients are advised to reach us at our designated customer care email id info@foxdigitech.com.

TIMINGS
  • Monday to Friday
  • 10:30 AM to 6: 30 PM (Except public holidays)

LEVEL 2

If client is still not satisfied with the resolution provided to you, we request you to please contact the Grievance Redressal Officer:

  • Name: Mr. Tejasav Narayan Bhatotiya
  • DesignationCEO
  • Company NameFox Digitech Finance Limited
  • Address:279-P, SEC-38 Gurgaon HR 122001 INDIA
  • Email Address: tb@foxdigitech.com

As per RBI Circular No. RBI/2012-13/416 DNBS.CC.PD.No.320/03.10.01/2012-13, dt. February 18, 2013 the Company shall display the following information prominently, for the benefit of the customers, at their branches / places where business is transacted

TIMINGS
  • Monday to Friday
  • 10:30 AM to 6: 30 PM (Except public holidays)

LEVEL 3

In case your grievance has not been addressed to your satisfaction after following the above steps, you may approach the Reserve Bank of India (“RBI”) at the address mentioned below:

  • The Reserve Bank of India,
  • Department of Non-Banking Supervision, Mumbai Regional Office, 3rd Floor,
  • Opp. Mumbai Central Railway Station, Byculla, Mumbai - 400 008
  • Email id: dnbsmro@rbi.org.in

COMPLIANCE WITH THE POLICY

The Board of Directors is responsible to ensure compliance with the Code of Conduct and take necessary steps in the event of default. The Company shall abide by all guidelines, directives, instructions, and advice of Reserve Bank of India as will be in force from time to time. The contents in this document shall be read in conjunction with these guidelines, directives, instructions, and advice. The Company shall apply better practice so long as such practice does not conflict with or Reserve Bank of India regulations.

WAIVER AND AMENDMENTS TO THE POLICY

This policy is subject to the modifications and NO amendment/waiver of any provision of the policy is possible unless approved in writing by the Board of Directors of the Company.

DISCLOSURES

The Policy shall be disclosed in the Company’s website.

DISCLAIMER
  • That it shall be obligatory on the part of every Director and Senior Management team Member to make an annual disclosure under this policy affirming their adherence to the policy on annual basis in the format appended.
  • That this policy is in addition to and not in derogation with any Act, Law, rules, and regulations that governs the conduct of Board Directors.
  • That his disclosure shall be made to the Board of Directors on 01 April, for the financial year preceding the date